Privacy Policy
What we collect, why we collect it, how long we keep it and how you can control it — written to be read rather than skipped.
Last updated: 21 July 2026
The short version
This summary is here for readability and has no legal force — the full terms below are what govern your use of the service.
- We never ask for your password
- Your X account is connected through official authorisation. We never see, request or store platform passwords, and you can revoke access at any time.
- We never sell your data
- No renting, no selling, no sharing with data brokers. Information is disclosed only where the law requires it.
- We collect what the service needs
- Account details, billing information and the campaign data required to run your automation and show you accurate analytics.
- You stay in control
- Unsubscribe from any email, decline cookies in your browser, request a correction, or ask for an export before you cancel.
Introduction
This is the privacy policy you accept if you use our software and services. Tweeksocial ("we") is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or our service, you can be assured that it will only be used in accordance with this Privacy Policy.
By accessing the tweeksocial.com website, including all of its pages, subdomains and subscription services, you are accepting and agreeing to the practices outlined in this Privacy Policy.
What we collect
We collect information in order to provide a personalised and efficient service, and we do not share those details with others. We may collect the following:
- Name and job title
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Information required for billing purposes
- Connected account identifiers and the campaign data needed to run your automation
- Other information relevant to customer surveys and offers
All billing and financial information collected is used solely for billing purposes. We use a third party for credit card processing, and full card details never reach our servers.
We never ask for or store your X account password. Access is granted through the platform's own authorisation flow and can be revoked by you at any time from your X settings.
If you are a registered user of the tweeksocial.com service, some information may be retained in our records after the end of your subscription or trial.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping
- Administration and delivery of the service, including running your campaigns
- Troubleshooting and fault diagnosis
- Improving our products and services
- Sending periodic promotional emails about new products, special offers or other information we think you may find useful, to the email address you provided
- Occasionally contacting you for market research purposes by email or phone
- Customising the website according to your interests
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Testimonials
With your explicit permission, we may publish your testimonial along with your name and role. You can ask us to remove a published testimonial at any time and we will do so promptly.
Service provider collection and use
Tweeksocial.com collects information under the direction of its clients. Tweeksocial.com has no direct relationship with the individuals whose data it processes. We work with our clients to help them provide notice to their customers concerning the purpose for which personal data is collected.
Access to data controlled by our clients
Tweeksocial.com has no direct relationship with the individuals whose data it processes. An individual seeking to amend, correct or delete inaccurate data should direct their query to the relevant Tweeksocial.com client (the data controller). If the client requests that Tweeksocial.com removes the data, we will respond to that request within 30 days.
Data retention
We retain the personal information that we process for our clients for as long as needed in order to provide services to those clients. We retain and use personal information as necessary to comply with our legal obligations, enforce agreements and resolve disputes.
If you cancel and would like an export of your campaign history, follower data or unfollower log, request it before cancelling and we will provide a CSV.
Analytics data
When you visit our website we collect non-personal information such as your Internet Protocol ("IP") address. This is used to better understand aspects of our visitors such as geography and network provider information.
We also analyse and store information about how you interact with our website, which allows us to analyse trends, manage the service and diagnose problems.
Social media widgets
We use third-party social media features and widgets to help you share content. These widgets may collect your IP address and set cookies in order to function correctly. Your interactions with these widgets are governed by the privacy policy of the companies providing them.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Accept or decline cookies by updating the privacy settings in your web browser
- Unsubscribe from future communications using the link in any email we send
- Revoke our access to your connected X account at any time from your X settings
- Ask us to correct, export or delete information we hold about you
We will never sell, distribute or lease your personal information to third parties.
If you believe that any information we are holding on you is incorrect or incomplete, please let us know. We will promptly correct any information found to be incorrect.
Questions or concerns
If you have any questions or concerns regarding privacy at the tweeksocial.com website or service, please email info@tweeksocial.com. Your privacy is important to us and we will make every effort to resolve your concerns.
We may change this policy from time to time by updating this page. You should check this page occasionally to ensure that you are happy with any changes.
Questions about this document? Email info@tweeksocial.com.